Telecare

Integrated documentation for Telecare provision

Services around the country are currently introducing a wide range of telecare services designed to enable people to continue to live safely and independently at home. To date, however, there has been no standard approach to the specification of services, the tracking of outcomes or the monitoring of service user and carer satisfaction with what has been provided.  The FACE Telecare assessment and outcome toolset is designed to address this need and has been developed in conjunction with practitioners from around the country. This first release of the toolset introduces a documentation suite that is designed to both recognise the specialist nature of telecare provision at present and to help further the integration of telecare provision with mainstream services.

Contents of the package

The tools are designed to be easy to use with a variety of local processes and referral pathways; and can support both statutory and self-funding routes. The tools are supplied in a range of formats and layouts designed to support integration with other local documentation, mobile technology and back office systems. The contents are listed below:

Core documentation

  • Telecare Evaluation (assessment of factors relevant to provision, risks that might be reduced by telecare, person's and carer's view, outcomes and recommendations)
  • Response sheet (details of responders, agreed type of response, alerts etc.)
  • Telecare Prescription (relevant details of access, home layout and environment, installation and order form)
  • Telecare Referral Form (simple generic referral form)


Supplementary documentation

  • Incident Record (recording incidents and their outcomes, including false alarms)
  • Review form (simple review of provision and its effectiveness)
  • Guidance (introductory guidance for practitioners becoming involved with telecare)

Service user and carer questionnaires

  • Post-installation questionnaire (brief feedback form on initial installation process)
  • Service user's feedback questionnaire (brief feedback form on perceived benefits and issues from person's perspective)
  • Carer's feedback questionnaire (brief feedback form on perceived benefits/issues from carer's perspective)


Key Features

  • Tailorable for local use - e.g. to include local lists of available devices, logos and local data items.
  • Designed to integrate with the FACE Overview or Rapid Assessments, or other holistic assessment/SAP documentation.
  • Includes both modular and integrated versions of the core documentation.
  • Available in digital format for data collection with digital pens or digipad.
  • All tools are available as XML schemas to enable easy integration with back office system and easy data exchange between systems. 

For further information or to order a sample copy please contact Hugh Reynolds on 0115 9838788 or email hugh@intermation.ltd.uk.

To download a copy of the Telecare Toolset flyer click here

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